Privacy Policy
This Privacy Policy explains how OVM Auto Sales ("OVM Auto," "we," "us," or "our") collects, uses, discloses, and protects information when you contact us, submit a vehicle inquiry, schedule an appointment, communicate with us, or use our online forms and services.
Information we collect
- Contact details, such as your name, email address, phone number, and communication preferences.
- Vehicle-shopping information, such as vehicle or stock number of interest, purchase method, purchase timeline, trade-in status, estimated down payment, and appointment preference.
- Communications and appointment information, including messages, call records, form submissions, and scheduled consultations or test drives.
- Technical and usage information, such as IP address, browser or device information, referring page, cookies, and interaction data when provided by our website, form, advertising, or CRM providers.
- Transaction or financing information only when you choose to begin a separate purchase or financing process. Do not submit Social Security numbers, driver's-license images, bank credentials, or payment-card information through our general vehicle inquiry form.
How we use information
We use information to respond to inquiries; match customers with vehicles; provide photos or video walkarounds; schedule virtual consultations, dealership visits, and test drives; discuss cash, trade-in, or financing options; maintain customer records; prevent fraud and protect our systems; measure advertising and service performance; comply with legal obligations; and send communications permitted by your choices and applicable law.
Text messages, calls, and email
Transactional messages may concern your inquiry, appointment, test drive, financing discussion, or transaction. Marketing texts are sent only when you separately agree to receive them. Consent to marketing is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts or HELP for help. You may also contact us using the email above. We will process reasonable revocation requests as required by law.
How we disclose information
We may disclose information to service providers that support our CRM, forms, communications, scheduling, hosting, analytics, advertising, security, and business operations; to lenders, financing sources, insurers, vehicle-history or fraud-prevention services when you request or authorize the applicable service; to professional advisers; in connection with a business transfer; or when required to comply with law or protect rights and safety. We do not sell personal information for money. We do not share mobile opt-in or text-message consent information with third parties for their own marketing.
Cookies and advertising
Our service providers may use cookies, pixels, and similar technologies to operate forms, remember preferences, understand performance, attribute leads, and measure advertising. Browser settings may let you limit cookies, although parts of the service may not function correctly.
Retention and security
We retain information only as reasonably needed for the purposes described above, legal and recordkeeping obligations, dispute resolution, and fraud prevention. We use reasonable administrative, technical, and physical safeguards, but no system or transmission method is completely secure.
Your choices and requests
You may request access to or correction or deletion of information we maintain about you, or ask questions about our practices, by emailing [email protected]. We may need to verify your identity and may retain information where required or permitted by law. Applicable state law may provide additional rights and an appeal process.
Children
Our services are intended for adults shopping for or purchasing vehicles and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our inquiry form.
Third-party services and links
Our forms, calendars, advertising platforms, financing services, and other third-party tools may have their own privacy practices. Their policies govern information they collect directly from you.
Changes to this policy
We may update this policy as our services or legal obligations change. The effective date above identifies the current version.